Most sites do not need a FAQ Page. Yours might. How do you know if your website needs a FAQ?
If your site offers products and services, a FAQ may be necessary to answer frequently asked questions about the products, services, warranties, guarantees, shipping rates and policies, and other answers to other customer service questions.
The key is that if your site offers customer service, it needs a FAQ to cover the typical questions people need to know.
A FAQ page is typically created as a single page with headings featuring the questions and the text below it answer each question.
If the FAQ questions are more than 5-7, consider adding a FAQ table of contents with jump links to the answers. It is a simple list of links to each question. The visitor clicks on the link to jump down to the spot with the answer on the page. My article on the HTML link tag features an example of jump links in a list.
Answers to the question should be concise. It may also feature links to more information such as reference articles on your site.
FAQ Pages are created as Pages not posts on a WordPress site as it is a timeless resource on your site. From posts, products, services, and other web pages that provide customer information and support, include a link to your FAQ page for more information.
Does your site require a FAQ?
Today’s blog exercise is to give this serious consideration. Are you selling products and services? Are you asked the same questions over and over again about your site and work? Could customers and readers be better served by providing a single page listing the answers to their most common questions?
Your site might not need one, but you should give it some thought.
If you are a website builder, designer, developer, or sales person, consider adding a FAQ for your customer’s site.
Blog about this? Remember to include a hat tip link back to this post to create a trackback, or leave a properly formed link in the comments so participants can check out your blog exercise task and your FAQ page and learn from how you put it together.