Sulz guest blogs on Engtech’s blog about how to use the WordPress.com forums, a must read for all WordPress and WordPress.com users.
As a volunteer providing free support for WordPress.com in the Support Forums, every now and then it’s hard not to get frustrated with the new users who ask questions without taking the time to read or search the FAQ and past forum threads. On the other hand, you can understand somewhat the feeling of being overwhelmed by the mountain of information in past threads or the FAQ that it totally turns one off from searching for an answer.
Posting elementary support questions in the forums is an easy way to get an answer. But is it the best way?
Sulz of Bloggerdygook is one of many who volunteer their time and effort on the WordPress.com support forums, among many who also donate their time on the full version WordPress Support Forums. The volunteers may or may not be experts, but they are willing to help you answer your questions if you are polite and sincere in your request.
The number one complaint heard from all support forums volunteers is about lousy forum post titles.
If you need help, be specific with the help you need in your forum post title. A specific title alerts potential helpers to your problem. A title such as “I need help!” will not get as fast a response as “how do I wrap text around pictures?”
- A Guide to the WordPress Codex, The Online Manual for WordPress Users
- Finding WordPress Help
- Getting More Help With WordPress
- Using the WordPress Support Forums
- WordPress FAQ – Frequently Asked Questions
- Getting Started with WordPress
- New To WordPress – Where to Start
- Finding Answers to WordPress Issues
- Troubleshooting WordPress
- WordPress Codex, the online manual for WordPress users
- WordPress.com FAQ
- What Do I Do With My New WordPress.com Blog?
If you have problems installing the full version of WordPress, visit Installing WordPress for Free (aka Install4Free WordPress). This free, volunteer-driven service is limited to personal blogs only, and they help only with installations, not upgrades.
If you are looking for an expert in WordPress Themes, WordPress development, WordPress Plugins, or other WordPress-related expertise, check out the list of WordPress Consultants on Automattic, the parent company of WordPress, and the WP-Pro mailing list.
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