As this is a support forum it doesn’t make much sense to post a support request with a title like
(1) can anyone help;
(2) help me;
(3) or any other titles on the same pathetic plea line.
To secure help on a specific issue it makes sense that you supply specific, and descriptive topical titles for your support request posts for at least six reasons.
(1) All questions are answered by volunteers with varying degrees of experience and different blogging habits – most are inclined to skim the list of threads and answer questions about topics they deal with frequently themselves. By not including a descriptive title you are ensuring that your request will be skimmed over more than once before someone actually opens and reads it.
(2) Once answers are provided and issues are resolved the forum search box can be used to retrieve these specific title threads when the same problems present in the future. A thread with a helpless plea title will not be of future use to anyone.
(3) The overall delivery of support services is improved when new bloggers can lighten the load by using specific terms in the forum search box to get answers to their own questions more quickly than by asking on the forum.
(4) Using descriptive and specific topic titles leads to speedy information location and consequently those who have used the 3 basic resources (a) the pink sticky topics at the head of the forum (b) the FAQs blog (c)and the forum search box will enjoy a shorter waiting time for answers.
(5) As the support system works more effectively and quickly the satisfaction level with it also increases.
(6) Human beings always experience pride when they can do for themselves. Likewise they experience pride when they work together to improve a support system that they all use. The tradition of self improvement and service delivery improvement is what the WordPress community has been built on. And striving to achieve excellence is an attitude that affirms your place in the WordPress family of bloggers.
Remember, over 98% of all the volunteers on the WordPress and WordPress.com Support Forums are volunteer. They are not paid nor receive any training. They offer their help out of the kindness of their own hearts and experience with WordPress and WordPress.com.
These instructions apply with everything in life: ASK SPECIFIC QUESTIONS.
The more specific your question, the more specific our answer and the faster you get the help you want and need. Ask for help the way you would like to be asked for help.
And all of us volunteers with WordPress have one request to make of you and we expect you to follow it:
The odds are close to 100% that your question has been asked before. We’ve a couple of years under our belts answering all your WordPress questions and rarely does a new one come along. Search first for an answer, using as many keywords as you can to track down how to find the help you need, and then, if you are really stuck and can’t find the answer, ask. We’ll be ready for you then.
The volunteers have had so many problems with vague and redundant requests for help, they wrote a “Guide to Using the WordPress Support Forums” to help you understand how they work and how best to use them.
For more information on how to find help, support, and information about working with all versions of WordPress, search through this blog, and check the following official resources and guides:
- WordPress Codex
- WordPress Lessons
- Guide to Using the WordPress Support Forums
- Guide to Finding More WordPress Help
- Getting Started With WordPress
- WordPress Versions – How Many and What’s the Diff?
- What Do I Do With My New WordPress.com Blog
- A Guide to the WordPress Codex, The Online Manual for WordPress Users
Thanks, Timethief, for the reminder!
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Copyright Lorelle VanFossen, member of the 9Rules Network