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Looking for WordPress Support and Help: Ask the Right Questions

Are you new to WordPress.com or WordPress? Need help for your WordPress blog?

Sulz guest blogs on Engtech’s blog about how to use the WordPress.com forums, a must read for all WordPress and WordPress.com users.

As a volunteer providing free support for WordPress.com in the Support Forums, every now and then it’s hard not to get frustrated with the new users who ask questions without taking the time to read or search the FAQ and past forum threads. On the other hand, you can understand somewhat the feeling of being overwhelmed by the mountain of information in past threads or the FAQ that it totally turns one off from searching for an answer.

Posting elementary support questions in the forums is an easy way to get an answer. But is it the best way?

Sulz of Bloggerdygook is one of many who volunteer their time and effort on the WordPress.com support forums, among many who also donate their time on the full version WordPress Support Forums. The volunteers may or may not be experts, but they are willing to help you answer your questions if you are polite and sincere in your request.

The number one complaint heard from all support forums volunteers is about lousy forum post titles.

If you need help, be specific with the help you need in your forum post title. A specific title alerts potential helpers to your problem. A title such as “I need help!” will not get as fast a response as “how do I wrap text around pictures?”

To help you understand more about how to use the WordPress Support Forum and WordPress.com Forums, see:

For a step by step series of tutorials on how to use WordPress, see the WordPress Lessons on the WordPress Codex.

For video tutorials on various aspects of using WordPress, see ZePrez WordPress Video Guides which I reviewed recently.

If you have problems installing the full version of WordPress, visit Installing WordPress for Free (aka Install4Free WordPress). This free, volunteer-driven service is limited to personal blogs only, and they help only with installations, not upgrades.

If you are looking for an expert in WordPress Themes, WordPress development, WordPress Plugins, or other WordPress-related expertise, check out the list of WordPress Consultants on , the parent company of WordPress, and the WP-Pro mailing list.


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7 Comments

  1. Posted April 19, 2007 at 6:14 am | Permalink

    thanks for the link! i think what you do in this blog really helps a lot of people using wordpress, and hopefully this reaches out to more new bloggers who certainly can take some knowledge to heart about blogging here!

  2. Posted April 19, 2007 at 9:35 am | Permalink

    Thanks for also linking directly to Sulz. That’s what I wanted to happen with my guest blogging program — bringing a wider attention to my readers who are also bloggers.

  3. James
    Posted April 22, 2007 at 12:55 am | Permalink

    Here here! This should be a sticky at the top of the forums :)

  4. Posted July 1, 2007 at 12:57 pm | Permalink

    I never get any response when I post to WordPress support. I hope I do this time because I wanna do something really cool. If you can let someone know about my question I would greatly appreciate it. You do great work. Thanks.

    Support Link

  5. Posted July 1, 2007 at 11:37 pm | Permalink

    Summer is sometimes tough to get answers, but that’s still no excuse. The facts are still that the support forums are volunteer. If no one knows the answer, your question won’t get answered. Keep looking. What you are asking is very common and found in many WordPress Themes. I’m on the road but I’ll try to point you to Themes that use the “group by date” post query filter.

  6. Posted September 25, 2007 at 11:17 pm | Permalink

    Hi I came upon your post while looking for help.

    Ever since I Auto upgrade to 2.3 Dexter, I have been getting error…everytime I submit a commment or try to publish a post. The odd thing is that the action still register though. If I press submit comment it will lead me to a white page with some error code, but when I press back and refresh the comment got published.

  7. Posted September 26, 2007 at 7:20 am | Permalink

    When you have such a problem, begin with the WordPress Support Forum. You will find the same problems on on this forum post and this one.

    As soon as I can, I will post information on this as many are having this problem.


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